Terms of Service

Last Updated: October 2, 2026

These Terms of Service ("Terms") govern your use of the TwiceMark mobile application and website (the "Service"). TwiceMark is a product of Cicada Technologies LLC ("Cicada Technologies," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.

TwiceMark also maintains a versioned User Policy for content and conduct in shared workspaces. Before an authenticated user can create, upload, assign, mention, send, or otherwise use shared-content features, that user must review and accept the exact current versions of both these Terms and the User Policy. This consent cannot be skipped. TwiceMark records the accepted versions and may require acceptance again after a version change or revocation.

1. Eligibility

You must be at least 18 years old and legally able to enter into contracts to use the Service. By using TwiceMark, you represent that you meet these requirements.

2. Account Registration

  • You must provide accurate and complete information when creating your account
  • You are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorized use of your account

3. Subscription Plans

Free Trial

  • New accounts receive a 30-day free trial with full access to TwiceMark Pro features
  • No payment information is required to start a trial
  • At the end of the trial, you must subscribe to continue using Pro features
  • If TwiceMark offers an anonymous on-device preview, it is local to that device and does not create a cloud account or workspace. Time already used in that preview counts toward the same 30-day trial when an account is created on the device; creating an account does not restart the trial

TwiceMark Pro Subscription

  • Monthly Plan: billed monthly through the Apple App Store or Google Play, depending on where you subscribe, and cancelable through that store
  • Yearly Plan: billed annually through the Apple App Store or Google Play, depending on where you subscribe, and cancelable through that store
  • Current prices, trial eligibility, taxes, and renewal terms are shown in the applicable store purchase sheet before you confirm purchase

Founding-Member Eligibility

  • The first 100 eligible beta-list signups may receive a founding-member offer if TwiceMark makes one available. A reservation records eligibility only and does not guarantee a price, plan, availability date, or continued availability
  • Eligibility and a founding-member number are assigned in signup order when the beta-list signup is accepted; a TwiceMark account with the same verified email is required to claim and use that reservation
  • Eligibility is limited to one person/account, is non-transferable, and has no cash value; unsubscribing from marketing email does not cancel a reserved number
  • Any final price, trial eligibility, renewal terms, continuity requirements, lapse or cancellation rules, taxes, and local-currency terms are shown in the applicable store purchase sheet before you confirm purchase

Billing

  • Subscriptions purchased through the Apple App Store are billed by Apple and subject to Apple's terms; subscriptions purchased through Google Play are billed by Google and subject to Google Play's terms
  • All prices are in US Dollars unless otherwise stated

Auto-Renewal

  • Apple App Store subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period
  • Google Play subscriptions automatically renew until cancelled. Cancelling stops future renewal, and access ordinarily continues through the end of the current paid period unless a refund, applicable law, or Google Play's terms provide otherwise
  • You can manage or cancel your subscription through your Apple ID subscription settings or Google Play subscriptions, according to the store where you purchased it

Refunds

  • Refund requests for Apple App Store purchases must be directed to Apple
  • For Google Play purchases, you may request a refund from Google Play or contact support@twicemark.com; TwiceMark may review and process eligible refunds through Google Play under our policy and applicable law
  • We cannot issue Apple App Store refunds directly, but you can contact support@twicemark.com for account or product questions

4. Acceptable Use

The User Policy is part of these Terms. You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service's infrastructure
  • Upload malicious code, viruses, or harmful content
  • Scrape, data mine, or automatically collect data from the Service
  • Impersonate another person or entity
  • Use the Service to send spam or unsolicited communications
  • Post, share, or direct others to content that is harassing, hateful, sexually explicit or exploitative, threatening, violent, fraudulent, illegal, or invasive of another person's privacy
  • Retaliate against a person for reporting content or a member, evade another member's direct-interaction block, or misuse reporting and blocking tools
  • Sublicense, resell, or redistribute the Service

TwiceMark provides in-app controls for authenticated workspace members to report shared content or another member and to block supported direct interactions with another member. TwiceMark may review reports, restrict or remove content, warn or suspend users, terminate accounts, preserve evidence, and make appropriate lawful referrals. See the User Policy for the complete content rules, the scope of direct-interaction blocking, and how to request review of a moderation decision.

5. SMS Communications

  • TwiceMark may send recurring job-related text messages on behalf of a TwiceMark business user, including estimates, invoices, payment reminders, job updates, review requests, and customer-care replies
  • Before causing TwiceMark to send SMS, the business user must obtain the recipient's explicit consent and record the date and method of consent in the client record. Purchased lists, unsolicited messages, and third-party lead-generation lists are prohibited
  • For verbal consent, the business user must identify the business and TwiceMark, describe the expected messages, disclose that frequency varies and is typically no more than 8 messages per month per active job, state that message and data rates may apply and consent is not a condition of purchase, explain STOP and HELP, request a clear yes-or-no answer, and confirm enrollment only after an affirmative answer
  • Recipients can reply STOP to opt out or HELP for help. Message frequency varies by active job. Message and data rates may apply
  • Mobile numbers and SMS consent information are handled as described in our Privacy Policy and are not sold or shared with third parties or affiliates for their marketing or promotional purposes
  • Wireless carriers and messaging providers may delay, filter, or block messages. TwiceMark does not guarantee delivery

6. Your Data

  • You retain ownership of all data you enter into the Service
  • You grant us a limited license to host, store, process, and display your data solely to provide the Service
  • You are responsible for the accuracy of data you enter, including client information, pricing, and tax rates
  • We are not responsible for errors in estimates, invoices, payment records, or other user-entered records resulting from incorrect data entry

7. Invoicing & Payments

  • TwiceMark provides tools to create estimates and invoices. Payment-link features may be made available separately
  • We are not a payment processor; Stripe handles client invoice payment processing when you use payment links
  • We do not guarantee payment collection from your clients
  • You are solely responsible for your tax obligations
  • Estimates, invoices, payment records, and other business records generated or stored by TwiceMark are for operational purposes and should not be considered tax, accounting, or legal advice
  • Job cost and profit figures are calculated from the prices, costs, receipts, and time you record. They are estimates to help you run your business, are only as complete as the information entered, and are not accounting, tax, or financial advice

8. Electronic Signatures

  • TwiceMark may allow customers to approve estimates by typing their name or otherwise applying an electronic signature
  • By signing, the signer agrees that the electronic signature represents their authorization for the estimate and has the same effect as a handwritten signature to the extent permitted by applicable law
  • You are responsible for ensuring your estimates, contract language, and signature workflow meet the requirements for your business and jurisdiction

9. QuickBooks Integration

  • If you connect QuickBooks, you authorize TwiceMark to read and write data to your QuickBooks account as configured
  • We are not responsible for data synchronization errors between TwiceMark and QuickBooks
  • Disconnecting QuickBooks does not delete previously synced data from either platform

10. Intellectual Property

  • The Service, including its design, code, features, and branding, is owned by Cicada Technologies LLC and protected by intellectual property laws
  • You may not copy, modify, distribute, or create derivative works of the Service
  • "TwiceMark" and the TwiceMark logo are trademarks of Cicada Technologies LLC

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, error-free, or secure
  • Results obtained from the Service will be accurate or reliable
  • Any defects will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CICADA TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Cicada Technologies LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

14. Account Termination

  • You may delete your account at any time from Settings → Account → Delete Account
  • We may suspend or terminate your account for violation of these Terms
  • Upon termination, your right to use the Service ceases immediately
  • Completed deletion permanently removes your authentication account, personal profile, personal media that is not still referenced by a shared organization, and solely owned workspace data, subject to the retention rules in our Privacy Policy
  • Records and referenced media belonging to a shared organization may be retained for that organization and reassigned to its owner rather than erased; limited billing-provider, security, audit, and legal records may be retained when required for reconciliation, fraud prevention, legal obligations, or dispute handling

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes through the app or by email. When TwiceMark designates a new current version, shared-content features remain unavailable until the authenticated user expressly accepts the exact current Terms and User Policy. Continued use alone does not create the versioned acceptance receipt required for those features.

18. Contact Us

If you have questions about these Terms, contact us at:

Email: support@twicemark.com Website: https://www.twicemark.com