Help & Support

Find answers to common questions or reach out to our team.

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Frequently Asked Questions

How do I create a new job?

Navigate to Jobs → New Job. Choose the client and service location, add the job details, and set its schedule or status.

How do I manage clients and service locations?

Open Clients to create or update a client record. Each client can keep the relevant service locations and project history together.

How do I prepare a draft estimate or invoice?

Open the job record and use its document workspace to prepare a draft. Add job-specific line items or reuse parts and services from your catalog.

How do scheduling and My Run work?

Use the schedule to review upcoming jobs. My Run gives field users a focused view of the assignments available to their role.

Can I use TwiceMark on mobile and a computer?

TwiceMark is planned for a coordinated iPhone, iPad, and Android public release, with a companion web dashboard for supported office workflows.

How do I move an existing client list into TwiceMark?

Use the CSV client import workflow to add structured client records. You can also export client records to CSV when needed.

How do I switch organizations?

If your account belongs to more than one organization, use the workspace switcher to select an authorized organization before continuing work.

How do I cancel my subscription?

On iPhone or iPad, manage subscriptions through Settings → Apple ID → Subscriptions. On Android, use Google Play → Payments & subscriptions → Subscriptions. Contact support@twicemark.com for account questions.

How do I delete my account?

Go to Settings → scroll to Danger Zone → Delete Account, then confirm with your email. This permanently removes your login, personal profile and media, and eligible solely owned workspace data. Shared organization and limited provider/audit records may be retained as described in the Privacy Policy.